EnergySpectra, a renowned company in power quality surveys and solutions, was struggling with managing their extensive knowledge base. They decided to use Deskhero to optimize their knowledge base management.
Deskhero's AI capabilities allowed EnergySpectra to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in generating new knowledge base articles, enhancing the accessibility and usefulness of their resources.
The AI also enhanced the search results within the knowledge base, making it easier for both the support team and customers to find relevant information. This not only improved the efficiency of the support team but also empowered customers to find solutions on their own.
Furthermore, Deskhero's custom email domains and tickets management features allowed EnergySpectra to streamline their customer support process. The kanban board feature provided a visual representation of the support process, making it easier to track the progress of each ticket.
Overall, Deskhero's advanced AI capabilities have enabled EnergySpectra to optimize their knowledge base management and improve their customer support efficiency.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to generate new knowledge base articles. It also enhances the search results within the knowledge base, making it easier to find relevant information.
How does Deskhero empower customers to find solutions on their own?
By enhancing the search results within the knowledge base, Deskhero's AI makes it easier for customers to find relevant information and solutions on their own.
What other features of Deskhero help improve customer support efficiency?
Features like custom email domains, tickets management, and a kanban board help streamline the customer support process and track the progress of each ticket.
* This article provides an example of how a fictive company in the Power Quality Surveys and Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
