LittleGenius Pre-K Academy employs a large number of staff who require regular training and support. With Deskhero, they are able to effectively manage staff inquiries and provide timely and accurate responses. The ticket management system allows them to categorize and prioritize inquiries, ensuring that urgent matters are addressed promptly.
The advanced AI capabilities of Deskhero are particularly beneficial for staff training. The AI can generate knowledge base articles from uploaded files like training manuals and presentations. This makes it easier for staff to access relevant information and reduces the time spent on manual searches.
Deskhero's AI also enhances the efficiency of the support staff by suggesting replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the information being shared with the staff.
The comprehensive search bar powered by AI allows the support staff to quickly find relevant content from previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on searching for information and increases the efficiency of the support services.
With Deskhero, LittleGenius Pre-K Academy has been able to significantly improve their staff training and support services, providing quick and accurate responses to staff inquiries, while also reducing the workload of their support staff.
How does Deskhero assist in staff training?
Deskhero's AI can generate knowledge base articles from uploaded files like training manuals and presentations. This makes it easier for staff to access relevant information and reduces the time spent on manual searches.
Can Deskhero suggest replies to staff inquiries?
Yes, Deskhero's AI can suggest replies based on previous tickets and knowledge base articles. This speeds up the response time and ensures consistency in the information being shared.
How does Deskhero's search bar enhance the efficiency of the support staff?
Deskhero's search bar is powered by AI and can quickly find relevant content from various data sources, including previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on searching for information and increases the efficiency of the support services.
* This article provides an example of how a fictive company in the Pre-K Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
