TinySteps Pre-K School receives a high volume of inquiries from parents regarding school policies, curriculum, and day-to-day activities. Using Deskhero, they are able to efficiently manage these inquiries by leveraging the platform's ticket management system and AI capabilities. The school staff can easily categorize and prioritize tickets, ensuring that urgent matters are addressed promptly.
The advanced AI capabilities of Deskhero allow TinySteps to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response time but also ensures consistency in the information being shared with parents. The AI can even generate responses from uploaded files like school policies and manuals, making it easier for staff to provide accurate information without having to manually search through documents.
Deskhero's website scraping feature is particularly useful for TinySteps. The school's website is regularly updated with new information and announcements. Deskhero scrapes this data and incorporates it into the AI's knowledge base, ensuring that the most current information is always available for generating responses.
Additionally, the comprehensive search bar powered by AI enhances the efficiency of the support staff. They can quickly find relevant content from previous tickets, knowledge base articles, and scraped website data, reducing the time spent on searching for information.
With Deskhero, TinySteps Pre-K School has been able to significantly improve their customer support services, providing quick and accurate responses to parents' inquiries, while also reducing the workload of their staff.
How does Deskhero help in managing parent inquiries?
Deskhero provides a ticket management system that allows you to categorize and prioritize inquiries. Its AI capabilities can suggest replies based on previous tickets, knowledge base articles, and other data sources, speeding up response times.
Can Deskhero use information from our website?
Yes, Deskhero's website scraping feature can incorporate information from your website into the AI's knowledge base, ensuring that the most current information is always available for generating responses.
How does Deskhero's search bar work?
Deskhero's search bar is powered by AI and can quickly find relevant content from various data sources, including previous tickets, knowledge base articles, and scraped website data, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Pre-K Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
