Little Minds Pre-School, a leading pre-primary education provider, was struggling with managing the increasing volume of parent inquiries and complaints. They needed a solution that could help them manage these efficiently and effectively. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services.
With Deskhero, Little Minds was able to leverage AI capabilities to enhance their customer support. The platform's advanced AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
Deskhero also helped Little Minds to create a comprehensive knowledge base. The platform's AI capabilities were used to generate articles from Word, PowerPoint, and PDF files, creating a rich resource for parents to find answers to their questions. This reduced the number of tickets raised, freeing up the customer support team to focus on more complex issues.
Furthermore, Deskhero's AI-enhanced search bar made it easier for parents to find the information they needed. By leveraging the AI's ability to understand context and relevance, the search results were more accurate and useful.
Overall, Deskhero's advanced AI capabilities have transformed Little Minds' customer support, making it more efficient and effective, and improving parent satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search bar?
Deskhero's AI enhances the search bar by understanding the context and relevance of search terms. This makes the search results more accurate and useful.
How has Deskhero improved Little Minds' customer support?
Deskhero has improved Little Minds' customer support by reducing the time taken to respond to queries, creating a comprehensive knowledge base, and making search results more accurate and useful.
* This article provides an example of how a fictive company in the Pre-Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
