Sunshine Kindergarten, a well-established pre-primary education provider, was grappling with the challenge of handling an increasing number of parent inquiries. They needed an efficient solution to manage these inquiries effectively. They found their answer in Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities allowed Sunshine Kindergarten to manage their tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
Furthermore, Deskhero helped Sunshine Kindergarten to develop a comprehensive knowledge base. The platform's AI capabilities were used to generate articles from Word, PowerPoint, and PDF files, creating a rich resource for parents to find answers to their questions. This led to a decrease in the number of tickets raised, allowing the customer support team to focus on more complex issues.
Additionally, Deskhero's AI-enhanced search bar made it easier for parents to find the information they needed. The AI's ability to understand context and relevance improved the accuracy and usefulness of search results.
Overall, Deskhero's advanced AI capabilities have greatly improved Sunshine Kindergarten's customer support efficiency, making it more effective and improving parent satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from Word, PowerPoint, and PDF files. This creates a rich resource for parents to find answers to their questions.
How has Deskhero improved Sunshine Kindergarten's customer support?
Deskhero has improved Sunshine Kindergarten's customer support by reducing response times, creating a comprehensive knowledge base, and improving the accuracy of search results.
* This article provides an example of how a fictive company in the Pre-Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
