Blossom Daycare Center, a renowned pre-primary education provider, was facing challenges in managing their helpdesk services due to a surge in parent inquiries. They needed a robust solution that could help them manage these inquiries efficiently. They found their solution in Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities enabled Blossom Daycare to manage their tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Additionally, Deskhero helped Blossom Daycare to build a comprehensive knowledge base. The AI capabilities of the platform were used to generate articles from Word, PowerPoint, and PDF files, providing a valuable resource for parents to find answers to their queries. This resulted in a decrease in the number of tickets raised, allowing the customer support team to focus on more complex issues.
Moreover, Deskhero's AI-enhanced search bar made it easier for parents to locate the information they needed. The AI's ability to understand context and relevance improved the accuracy of search results.
Overall, Deskhero's advanced AI capabilities have revolutionized Blossom Daycare's helpdesk services, making them more efficient and responsive, and enhancing parent satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates articles for the knowledge base from Word, PowerPoint, and PDF files. This provides a valuable resource for parents to find answers to their queries.
How has Deskhero improved Blossom Daycare's helpdesk services?
Deskhero has improved Blossom Daycare's helpdesk services by reducing response times, creating a comprehensive knowledge base, and improving the accuracy of search results.
* This article provides an example of how a fictive company in the Pre-Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
