Concrete Creations Ltd. was struggling to keep their knowledge base updated with the latest product information. They turned to Deskhero's AI capabilities to automate this process, using the platform's website scraping feature to extract the most recent product details from their website.
The AI also used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate a comprehensive search bar. This made it easier for customers to find the information they needed, improving their overall experience.
Deskhero's AI also generated suggested replies for common queries, reducing the workload of the customer support team and speeding up response times.
Concrete Creations Ltd. also used Deskhero's REST API to integrate the platform with their existing CRM system, creating a unified customer support solution.
By leveraging Deskhero's AI capabilities, Concrete Creations Ltd. was able to enhance their knowledge base and provide a better customer experience.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses website scraping to extract the latest product information from your website, keeping the knowledge base updated. It also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate a comprehensive search bar, making it easier for customers to find the information they need.
How does Deskhero generate suggested replies?
Deskhero uses data from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies for common queries. This helps to speed up response times and improve customer satisfaction.
How does Deskhero's REST API work?
Deskhero's REST API allows you to integrate the platform with your existing systems, creating a unified customer support solution.
* This article provides an example of how a fictive company in the Precast Concrete Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
