Precast Prodigies Inc. was facing challenges managing their growing volume of customer support tickets. The company used Deskhero's AI capabilities to automate ticket management, using OpenAI Embeddings to categorize and prioritize tickets based on their content. This allowed the customer support team to focus on resolving complex issues, while simple queries were handled automatically.
Deskhero's AI also generated suggested replies for common queries, using data from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This significantly reduced the time taken to respond to customer queries, improving customer satisfaction.
The company also leveraged Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI used this data to enhance search results, making it easier for customers to find the information they needed.
Finally, Precast Prodigies Inc. used Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support process.
Thanks to Deskhero, Precast Prodigies Inc. was able to improve the efficiency of their customer support services, while also enhancing the customer experience.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of each ticket. It then categorizes and prioritizes them based on this understanding, allowing for more efficient ticket management.
How does Deskhero generate suggested replies?
Deskhero uses data from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies for common queries. This helps to speed up response times and improve customer satisfaction.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts and updates information from your website to your knowledge base. This ensures that your knowledge base always has the most up-to-date information.
* This article provides an example of how a fictive company in the Precast Concrete Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
