SilverStream Wholesalers deals with a large number of customer queries every day. These queries range from product specifications and pricing to delivery schedules. To manage these queries efficiently, they use Deskhero's ticket management system and Kanban board.
However, with the sheer volume of queries, it was becoming increasingly difficult for the customer service team to provide prompt and accurate responses. That's when they decided to leverage Deskhero's advanced AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies to customer queries.
This feature has significantly reduced the time taken to respond to customer queries. Moreover, the AI-enhanced search results have made it easier for the customer service team to find the information they need to resolve queries, leading to a reduction in ticket resolution time.
By leveraging Deskhero's advanced AI capabilities, SilverStream Wholesalers has been able to enhance their customer service, resulting in improved customer satisfaction and a more efficient customer service team.
How has Deskhero's AI helped SilverStream Wholesalers improve their customer service?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is used to generate suggested replies to customer queries, reducing response time. The AI-enhanced search results also make it easier for the customer service team to find the information they need, reducing ticket resolution time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the context of the customer query. This content is then sent through OpenAI's ChatGPT, which generates a suggested reply.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to improve the relevance of search results. It takes into account the context of the search query and finds the most relevant content from previous tickets, knowledge base articles, and other resources.
* This article provides an example of how a fictive company in the Precious metal ore wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
