GoldGlobe Wholesalers receives numerous queries daily regarding their product availability, pricing, and delivery schedules. They used Deskhero's structured data lists and custom fields to organize these queries into tickets, which are then managed on a Kanban board for efficient tracking and resolution.
With the high volume of queries, it was challenging for the customer support team to provide timely and accurate responses. Deskhero's advanced AI capabilities came to the rescue. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This relevant content is sent through OpenAI's ChatGPT to generate suggested replies. This feature has drastically reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Furthermore, the AI-enhanced search results have made it easier for the support team to find the information they need to resolve customer queries. This has led to a significant reduction in ticket resolution time.
Overall, the use of Deskhero's advanced AI capabilities has transformed GoldGlobe Wholesalers' customer support operations, resulting in happier customers and a more efficient support team.
How has Deskhero's AI improved the efficiency of GoldGlobe Wholesalers' customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is used to generate suggested replies to customer queries, significantly reducing response time. Additionally, the AI-enhanced search results make it easier for the support team to find the information they need, reducing ticket resolution time.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to find relevant content based on the context of the customer query. This content is then sent through OpenAI's ChatGPT, which generates a suggested reply.
How does Deskhero's AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI Embeddings to improve the relevance of search results. It takes into account the context of the search query and finds the most relevant content from previous tickets, knowledge base articles, and other resources.
* This article provides an example of how a fictive company in the Precious metal ore wholesaling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
