SilverLine Co. deals with a multitude of customer queries every day. To manage these efficiently, the company uses Deskhero's ticket management system. However, the standout feature for SilverLine is Deskhero's advanced AI capabilities. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can generate suggested replies, significantly reducing the workload on the helpdesk team.
The AI-powered comprehensive search bar has revolutionized how SilverLine's helpdesk team finds information. Instead of sifting through countless tickets and documents manually, the team can now find the most relevant information swiftly. This has drastically reduced response times and improved the quality of the responses.
Deskhero's AI capabilities have also played a crucial role in enhancing SilverLine's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has empowered customers to find solutions independently, reducing the load on the helpdesk team.
Moreover, SilverLine uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's operations and improved the overall customer experience.
In conclusion, Deskhero's advanced AI capabilities have significantly enhanced SilverLine's helpdesk services. The company has been able to provide faster and more accurate responses, thereby increasing customer satisfaction.
How has Deskhero improved SilverLine's response times?
Deskhero's AI-powered comprehensive search bar and suggested replies feature have drastically reduced the time it takes for SilverLine's helpdesk team to find relevant information and respond to queries.
How does Deskhero enhance SilverLine's knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from SilverLine's website. This empowers customers to find solutions independently, reducing the load on the helpdesk team.
Can Deskhero be integrated with SilverLine's existing systems?
Yes, SilverLine uses Deskhero's REST API to seamlessly integrate the platform with its existing systems, further streamlining operations and improving the customer experience.
* This article provides an example of how a fictive company in the Precious Metal Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
