PlatinumDraw Ltd. handles a large volume of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management system. But what truly sets Deskhero apart for PlatinumDraw is its advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can generate suggested replies, significantly easing the burden on the customer support team.
The AI-powered comprehensive search bar has transformed how PlatinumDraw's customer support team finds information. Instead of manually going through numerous tickets and documents, the team can now quickly find the most relevant information. This has greatly reduced response times and improved the quality of the responses.
Deskhero's AI capabilities have also been key in enhancing PlatinumDraw's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has enabled customers to find solutions on their own, reducing the need to contact the support team.
Additionally, PlatinumDraw uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's operations and improved the overall customer experience.
In summary, Deskhero's advanced AI capabilities have significantly optimized PlatinumDraw's customer support services. The company has been able to provide faster and more accurate responses, thereby increasing customer satisfaction.
How has Deskhero improved PlatinumDraw's response times?
Deskhero's AI-powered comprehensive search bar and suggested replies feature have greatly reduced the time it takes for PlatinumDraw's customer support team to find relevant information and respond to queries.
How does Deskhero enhance PlatinumDraw's knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from PlatinumDraw's website. This enables customers to find solutions on their own, reducing the need to contact the support team.
Can Deskhero be integrated with PlatinumDraw's existing systems?
Yes, PlatinumDraw uses Deskhero's REST API to seamlessly integrate the platform with its existing systems, further streamlining operations and improving the customer experience.
* This article provides an example of how a fictive company in the Precious Metal Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
