GoldWire Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management feature to organize these queries effectively. However, the real game-changer is Deskhero's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can find relevant content and generate suggested replies.
The AI-powered comprehensive search bar has significantly improved the efficiency of GoldWire's customer support team. Instead of manually searching through numerous tickets and documents, the team can now quickly find the most relevant information. This has not only reduced the response time but also improved the quality of responses.
Deskhero's AI capabilities have also been instrumental in enhancing GoldWire's knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for customers to find solutions to their problems without having to contact the support team.
Furthermore, GoldWire uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration has further streamlined the company's operations and improved the overall customer experience.
Overall, Deskhero's advanced AI capabilities have transformed GoldWire's customer support and helpdesk services. The company has been able to provide faster and more accurate responses, thereby increasing customer satisfaction.
How has Deskhero improved GoldWire's response times?
Deskhero's AI-powered comprehensive search bar and suggested replies feature have significantly reduced the time it takes for GoldWire's customer support team to find relevant information and respond to queries.
How does Deskhero enhance GoldWire's knowledge base?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from GoldWire's website. This makes it easier for customers to find solutions to their problems without having to contact the support team.
Can Deskhero be integrated with GoldWire's existing systems?
Yes, GoldWire uses Deskhero's REST API to seamlessly integrate the platform with its existing systems, further streamlining operations and improving the customer experience.
* This article provides an example of how a fictive company in the Precious Metal Wire Cold Drawing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
