GoldGlobe Traders has a vast customer base with diverse queries ranging from trading procedures, current market rates, to complex issues related to international trading laws. Managing these queries was a challenging task until they adopted Deskhero. The platform's structured data lists and custom fields helped them categorize and prioritize customer tickets effectively.
With Deskhero's advanced AI capabilities, GoldGlobe Traders leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This feature has significantly improved the relevancy of content found in response to customer queries.
The AI-powered ChatGPT generates suggested replies based on the relevant content found, enabling the support team to respond to customer queries faster and more accurately. This has not only improved their response time but also enhanced customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information from the vast database of knowledge base articles, previous tickets, and scraped website data. This has reduced the time spent on searching for information and increased the team's productivity.
Moreover, Deskhero's REST API has enabled GoldGlobe Traders to integrate the platform with their existing systems, providing a seamless workflow and a unified view of customer interactions.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time taken to draft responses.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the database of previous tickets, knowledge base articles, and scraped website data, making the search process faster and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Precious Metals Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
