SilverStream Trading receives a large number of customer queries every day. Managing these tickets was a significant challenge until they implemented Deskhero. The platform's structured data lists, custom fields, and user groups helped them categorize and prioritize tickets effectively.
Deskhero's advanced AI capabilities have been instrumental in improving the efficiency of SilverStream Trading's ticket management process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform can find relevant content in response to customer queries.
The AI-powered ChatGPT generates suggested replies based on the relevant content found, enabling the support team to respond to customer queries faster and more accurately. This has not only improved their response time but also enhanced customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information from the vast database of previous tickets, knowledge base articles, and scraped website data. This has reduced the time spent on searching for information and increased the team's productivity.
Moreover, Deskhero's REST API has enabled SilverStream Trading to integrate the platform with their existing systems, providing a seamless workflow and a unified view of customer interactions.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content in response to customer queries. This improves the efficiency of the ticket management process and reduces the workload of the support team.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the database of previous tickets, knowledge base articles, and scraped website data, making the search process faster and more efficient.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow and a unified view of customer interactions.
* This article provides an example of how a fictive company in the Precious Metals Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
