PlatinumPulse has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. Managing this vast amount of information was a daunting task until they started using Deskhero. The platform's structured data lists and custom fields allowed them to organize their knowledge base effectively.
The advanced AI capabilities of Deskhero have been instrumental in enhancing the usability of PlatinumPulse's knowledge base. By leveraging OpenAI Embeddings from the knowledge base articles and other uploaded files, the platform can find relevant content in response to customer queries.
The AI-powered ChatGPT generates suggested replies based on the relevant content found, enabling the support team to provide accurate and timely responses to customer queries. This has significantly improved customer satisfaction and reduced the workload of the support team.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information from the vast knowledge base. This has increased the team's productivity and reduced the time spent on searching for information.
Furthermore, the REST API provided by Deskhero has enabled PlatinumPulse to integrate the platform with their existing systems, creating a unified view of customer interactions and a seamless workflow.
How does Deskhero's AI capabilities enhance the usability of the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from knowledge base articles and other uploaded files to find relevant content in response to customer queries. This enhances the usability of the knowledge base and improves the efficiency of the support team.
How does the AI-powered ChatGPT improve customer satisfaction?
The AI-powered ChatGPT generates suggested replies based on the relevant content found, enabling the support team to provide accurate and timely responses to customer queries. This improves customer satisfaction and reduces the workload of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow and a unified view of customer interactions.
* This article provides an example of how a fictive company in the Precious Metals Trading industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
