WeldTech Solutions receives numerous customer queries daily, which range from simple questions about their services to complex technical inquiries. By using Deskhero's ticket management system, they can efficiently handle these queries. The AI capabilities of Deskhero analyze and prioritize these tickets based on their urgency and complexity, ensuring that critical issues are addressed immediately.
The AI-powered knowledge base feature of Deskhero has revolutionized the way WeldTech Solutions handles customer inquiries. The AI examines previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant content. This content is then used to provide suggested replies to customer inquiries, significantly reducing the response time.
WeldTech Solutions also utilizes Deskhero's custom email domains and user groups features to ensure that the appropriate teams handle the right inquiries. The AI capabilities of Deskhero assist in directing the inquiries to the correct teams based on the content of the inquiry.
Deskhero's comprehensive search bar, powered by AI, has made it easier for WeldTech Solutions' support team to find relevant information quickly. The search results are enhanced by the AI, which uses OpenAI Embeddings from various sources to provide the most relevant results.
Lastly, WeldTech Solutions uses the REST API provided by Deskhero to integrate their existing systems with Deskhero. This seamless integration has allowed them to take full advantage of the advanced AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI help in improving response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to provide suggested replies to customer inquiries, significantly reducing the response time.
How does the AI-powered knowledge base work?
The AI scans through previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to provide suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the content and context of each search query. It then provides the most relevant results based on this understanding.
* This article provides an example of how a fictive company in the Precision welding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
