ProWeld Services deals with a large number of customer inquiries every day, which vary from basic questions about their services to technical issues. With Deskhero's ticket management system, they can manage these inquiries effectively. The AI capabilities of Deskhero categorize and prioritize these tickets based on their urgency and importance, ensuring that critical issues are addressed promptly.
The AI-powered knowledge base feature of Deskhero has transformed ProWeld Services' approach to customer inquiries. The AI scans through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant content. This content is then used to provide suggested replies to customer inquiries, significantly reducing the time taken to respond to customers.
ProWeld Services also utilizes Deskhero's custom email domains and user groups features to ensure that the right teams handle the right inquiries. The AI capabilities of Deskhero help in routing the inquiries to the appropriate teams based on the content of the inquiry.
Deskhero's comprehensive search bar powered by AI has made it easier for ProWeld Services' support team to find relevant information quickly. The search results are enhanced by the AI, which uses OpenAI Embeddings from various sources to provide the most relevant results.
Finally, ProWeld Services uses the REST API provided by Deskhero to integrate their existing systems with Deskhero. This seamless integration has allowed them to leverage the advanced AI capabilities of Deskhero without disrupting their existing workflows.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to understand the content and context of each ticket. It then categorizes and prioritizes these tickets based on their urgency and importance.
How does the AI-powered knowledge base work?
The AI scans through previous tickets, knowledge base articles, uploaded files, and scraped website data to generate relevant content. This content is then used to provide suggested replies to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to understand the content and context of each search query. It then provides the most relevant results based on this understanding.
* This article provides an example of how a fictive company in the Precision welding services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
