CeramiBuild Co. receives numerous customer queries every day. Managing these queries manually was time-consuming and prone to errors. They turned to Deskhero for a solution.
Deskhero's advanced AI capabilities automate the ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to understand the nature of the query and assign it to the appropriate department.
The AI also generates suggested replies based on the relevant content, which can be used by the customer support team to respond to the query quickly and accurately. This not only improves response time but also ensures that the information provided is correct and comprehensive.
CeramiBuild also uses Deskhero's REST API to integrate the platform with their existing systems, ensuring that all customer interactions are tracked and managed effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved CeramiBuild's ticket management process, making it more efficient and effective.
How does Deskhero's AI automate the ticket management process?
Deskhero's AI uses OpenAI Embeddings from various resources to understand the nature of the query and assign it to the appropriate department. It also generates suggested replies based on the relevant content.
Does Deskhero's AI improve response time?
Yes, by generating suggested replies, Deskhero's AI helps the customer support team respond to queries quickly and accurately, thereby improving response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, ensuring seamless operations.
* This article provides an example of how a fictive company in the Prefabricated Structural Clay Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
