BrickMaster Ltd. has a vast range of products, each with its own set of specifications, installation procedures, and maintenance guidelines. They use Deskhero's AI capabilities to create detailed knowledge base articles for each product.
The AI uses OpenAI Embeddings from previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to gather relevant information. It then uses OpenAI's ChatGPT to generate comprehensive articles that cover all aspects of the product.
This not only ensures that the information provided is accurate and complete, but also saves time as the process is automated. The knowledge base articles are then made available on BrickMaster's customer support portal, where customers can easily access them.
BrickMaster also uses Deskhero's REST API to integrate the platform with their existing systems, allowing them to manage all customer interactions effectively.
Overall, Deskhero's advanced AI capabilities have significantly improved BrickMaster's knowledge base, making it a valuable resource for customers.
How does Deskhero's AI help in creating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from various resources to gather relevant information. It then uses OpenAI's ChatGPT to generate comprehensive knowledge base articles.
Can customers access the knowledge base articles?
Yes, the knowledge base articles created by Deskhero's AI are made available on the customer support portal for easy access.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, ensuring seamless operations.
* This article provides an example of how a fictive company in the Prefabricated Structural Clay Product Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
