SteelPro Structures receives a high volume of customer queries regarding product specifications, installation procedures, and maintenance guidelines. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content and generate suggested replies.
Deskhero's AI capabilities also enhance the search results on SteelPro's customer support portal. When customers search for information, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This feature has significantly improved the customer experience by providing accurate and helpful information quickly.
With Deskhero, SteelPro Structures has been able to automate the process of generating knowledge base articles. The AI can create articles from Word, PowerPoint, and PDF files, saving the customer support team valuable time and ensuring that the knowledge base is always up-to-date with the latest information.
The company also uses Deskhero's custom fields and structured data lists to categorize tickets and user groups effectively. This feature, combined with the AI's ability to suggest replies based on previous tickets, has significantly reduced the time it takes to resolve customer queries.
Overall, Deskhero's advanced AI capabilities have enabled SteelPro Structures to provide excellent customer service while reducing the workload on their support team. The platform's comprehensive search bar, REST API, and other features have further enhanced the efficiency of their customer support operations.
How does Deskhero's AI find relevant content to suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers search for information on the support portal, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This provides customers with accurate and helpful information quickly.
How does Deskhero help in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of creating articles, saving time for the support team and ensuring that the knowledge base is always up-to-date.
* This article provides an example of how a fictive company in the Prefabricated Structural Steel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
