PrefabSteel Inc. deals with a multitude of customer inquiries daily, ranging from product details, assembly instructions, to after-sales services. To manage these efficiently, the company employs Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded manuals, and scraped website data to suggest relevant replies to customer queries.
The AI capabilities of Deskhero also come into play when customers use the search function on PrefabSteel's support portal. The AI uses embeddings to pull out the most relevant content from the knowledge base, past tickets, and other resources, providing customers with accurate information swiftly.
Deskhero's AI has automated the process of creating knowledge base articles for PrefabSteel Inc. The AI generates articles from Word, PowerPoint, and PDF files, which not only saves time for the support team but also ensures that the knowledge base is consistently updated with the latest information.
PrefabSteel Inc. leverages Deskhero's custom fields and structured data lists to effectively organize tickets and user groups. Coupled with the AI's ability to suggest replies based on past tickets, this has drastically reduced the resolution time for customer queries.
Overall, Deskhero's AI capabilities have empowered PrefabSteel Inc. to deliver superior customer service while lightening the load on their support team. The platform's comprehensive search bar, REST API, and other features have further boosted the effectiveness of their customer support operations.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from past tickets, knowledge base articles, uploaded manuals, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies to customer queries.
How does Deskhero's AI improve the search function on the support portal?
When customers use the search function on the support portal, Deskhero's AI uses embeddings to pull out the most relevant content from the knowledge base, past tickets, and other resources. This provides customers with accurate information swiftly.
How does Deskhero automate the creation of knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of creating articles, saving time for the support team and ensuring that the knowledge base is consistently updated.
* This article provides an example of how a fictive company in the Prefabricated Structural Steel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
