StructoSteel Solutions receives numerous customer inquiries daily about product features, assembly guides, and service policies. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from past tickets, knowledge base articles, uploaded policy documents, and scraped website data to find relevant content and suggest replies to customer queries.
Deskhero's AI capabilities also improve the search results on StructoSteel's customer support portal. When customers search for information, the AI uses embeddings to find the most relevant content from the knowledge base, past tickets, and other resources, providing customers with accurate and timely information.
Deskhero's AI has automated the process of generating knowledge base articles for StructoSteel Solutions. The AI creates articles from Word, PowerPoint, and PDF files, saving significant time for the support team and ensuring the knowledge base is always updated with the latest information.
StructoSteel Solutions also uses Deskhero's custom fields and structured data lists to effectively categorize tickets and user groups. This feature, along with the AI's ability to suggest replies based on past tickets, has significantly reduced the time taken to resolve customer queries.
Overall, Deskhero's advanced AI capabilities have allowed StructoSteel Solutions to provide excellent customer service while reducing the burden on their support team. The platform's comprehensive search bar, REST API, and other features have further improved the efficiency of their customer support operations.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from past tickets, knowledge base articles, uploaded policy documents, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies to customer queries.
How does Deskhero's AI improve search results on the support portal?
When customers search for information on the support portal, Deskhero's AI uses embeddings to find the most relevant content from the knowledge base, past tickets, and other resources. This provides customers with accurate and timely information.
How does Deskhero automate the generation of knowledge base articles?
Deskhero's AI creates knowledge base articles from Word, PowerPoint, and PDF files. This automates the process of generating articles, saving significant time for the support team and ensuring the knowledge base is always updated.
* This article provides an example of how a fictive company in the Prefabricated Structural Steel Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
