TextileGenius Inc. has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and data scraped from their website. Managing this vast amount of information was a challenge before they implemented Deskhero.
Deskhero's AI capabilities have allowed TextileGenius to automate the process of managing their knowledge base. The AI uses OpenAI Embeddings to analyze the content of their knowledge base, along with previous tickets and uploaded files, to find relevant content. This content is then used to generate suggested replies, making it easier for the customer support team to respond to queries.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for the customer support team to find the information they need. This has resulted in faster resolution times and improved customer satisfaction.
The ability to create custom fields and user groups has also been beneficial for TextileGenius. They can categorize their customers and tickets more effectively, ensuring that the right team handles each query.
Finally, the use of Deskhero's REST API has allowed TextileGenius to integrate the platform with their existing systems, further enhancing their customer support operations.
How does Deskhero's AI capabilities help manage a knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the knowledge base, along with previous tickets and uploaded files, to find relevant content. This content is then used to generate suggested replies, making it easier for the customer support team to respond to queries.
How does Deskhero's AI enhance the search bar?
Deskhero uses AI to enhance the search results in its comprehensive search bar. This allows customer support teams to quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, further enhancing customer support operations.
* This article provides an example of how a fictive company in the Preparation of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
