FiberInnovations Ltd. receives a high volume of customer queries daily, ranging from technical issues to inquiries about their innovative fiber preparation techniques. Before implementing Deskhero, their customer support team struggled to manage the volume of tickets and find relevant information quickly.
Deskhero's advanced AI capabilities have transformed the way FiberInnovations handles customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for the customer support team to find the information they need. This has resulted in faster resolution times and improved customer satisfaction.
The ability to create custom fields and user groups has allowed FiberInnovations to categorize their customers and tickets more effectively, ensuring that the right team handles each query.
Finally, the use of Deskhero's REST API has allowed FiberInnovations to integrate the platform with their existing systems, further streamlining their customer support operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses AI to enhance the search results in its comprehensive search bar. This allows customer support teams to quickly find the information they need to resolve customer issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems, further streamlining customer support operations.
* This article provides an example of how a fictive company in the Preparation of Textile Fibres industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
