MemoraCraft's helpdesk was previously overwhelmed with the volume of customer inquiries. With Deskhero's ticket management feature, the company can now effectively organize and track all customer requests. The AI capabilities also allow for the automatic assignment of tickets based on the content of the inquiry, ensuring that the right team member handles each request.
Searching for specific information in the company's database was a time-consuming task for the helpdesk team. However, with Deskhero's comprehensive search bar and advanced AI capabilities, the team can now find the information they need quickly and accurately. The AI enhances search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources.
Deskhero's AI capabilities also help MemoraCraft provide quick and precise responses to customer inquiries. By using OpenAI Embeddings from previous tickets and knowledge base articles, the platform suggests possible replies, reducing the response time and improving customer satisfaction.
MemoraCraft also uses Deskhero's website scraping feature to stay updated with the latest trends and developments in memorabilia preservation. This information is then used to update the knowledge base and provide customers with the most current and relevant information.
Finally, the REST API feature allows for seamless integration with other systems, making it easier for the helpdesk team to access and share information.
How does Deskhero assist in managing customer requests?
Deskhero's ticket management feature allows for effective organization and tracking of all customer requests. The AI capabilities also enable automatic ticket assignment based on the content of the inquiry.
How does Deskhero improve search results?
Deskhero's advanced AI capabilities enhance search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other sources. This makes it quicker and easier to find the required information.
How does Deskhero's AI capabilities improve customer support?
By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests possible replies to customer inquiries, reducing response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Preservation of Artifacts and Memorabilia industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
