ArtifactArmor receives a high volume of inquiries daily regarding their preservation methods, pricing, and other related services. Managing these inquiries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature, the company can now efficiently organize, prioritize, and track all customer inquiries. The AI capabilities also allow for automatic ticket assignment based on the inquiry's content, ensuring that the right team handles each request.
The company's knowledge base was previously filled manually, which was a tedious process. With Deskhero, ArtifactArmor can automatically generate articles from uploaded files such as policies, manuals, and presentations. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI capabilities also help ArtifactArmor provide quick and accurate responses to customer inquiries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the platform suggests possible replies, reducing the response time and improving customer satisfaction.
ArtifactArmor also uses Deskhero's website scraping feature to keep track of the latest trends and developments in artifact preservation. This information is then used to update the knowledge base and provide customers with the most current and relevant information.
Finally, the comprehensive search bar and REST API features make it easy for the support team to find the information they need quickly. The advanced AI capabilities enhance search results, making the process even more efficient.
How does Deskhero help in managing customer inquiries?
Deskhero's ticket management feature allows for efficient organization, prioritization, and tracking of all customer inquiries. The AI capabilities also enable automatic ticket assignment based on the content of the inquiry.
How does Deskhero contribute to the knowledge base?
Deskhero can automatically generate knowledge base articles from uploaded files such as policies, manuals, and presentations. This saves time and ensures that the knowledge base is always up-to-date.
How does Deskhero's AI capabilities improve customer support?
By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero suggests possible replies to customer inquiries, reducing response time and improving customer satisfaction.
* This article provides an example of how a fictive company in the Preservation of Artifacts and Memorabilia industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
