OceanFresh Ltd. has a vast customer base that frequently requires assistance with product inquiries, troubleshooting, and other support needs. The company leverages Deskhero's AI capabilities to manage these customer interactions efficiently. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
With Deskhero, OceanFresh Ltd. can generate suggested replies for customer queries. This feature has significantly reduced response times and improved customer satisfaction. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
OceanFresh Ltd. also uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. This has streamlined their workflow and improved the overall efficiency of their support team.
The company also benefits from Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has enriched their knowledge base and made it a valuable resource for both their support team and customers.
Overall, Deskhero's advanced AI capabilities have transformed OceanFresh Ltd.'s customer support services. The platform's features have not only improved their response times and customer satisfaction but also increased the productivity of their support team.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search results, making it easier for the support team to find the information they need quickly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI embeddings from various sources to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies for customer queries.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This enriches your knowledge base and makes it a valuable resource for your support team and customers.
* This article provides an example of how a fictive company in the Preserving of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
