SeaBounty Co. receives a high volume of customer queries daily, which requires an efficient system to handle. They use Deskhero's advanced AI capabilities to manage these queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
Deskhero's AI generates suggested replies for customer queries, significantly reducing response times and improving customer satisfaction. The AI also enhances search results, allowing the helpdesk team to find relevant information quickly and efficiently.
SeaBounty Co. uses Deskhero's custom fields and user groups features to categorize and assign tickets effectively. This has streamlined their workflow and improved the overall efficiency of their helpdesk team.
The company also leverages Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has enriched their knowledge base and made it a valuable resource for their helpdesk team and customers.
Overall, Deskhero's advanced AI capabilities have significantly improved SeaBounty Co.'s helpdesk services. The platform's features have not only improved their response times and customer satisfaction but also increased the productivity of their helpdesk team.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances the search results, making it easier for the helpdesk team to find the information they need quickly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI embeddings from various sources to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies for customer queries.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your company's website. This enriches your knowledge base and makes it a valuable resource for your helpdesk team and customers.
* This article provides an example of how a fictive company in the Preserving of Fish industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
