NewsFlash has a comprehensive knowledge base that includes articles, policies, manuals, and presentations. However, they faced challenges in keeping the knowledge base up-to-date and relevant due to the dynamic nature of the press release industry.
By implementing Deskhero's advanced AI capabilities, NewsFlash was able to automate the process of updating their knowledge base. The AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to find and generate new content for the knowledge base.
The AI capabilities also improved the usability of the knowledge base. When customers search for information, the AI uses the same OpenAI embeddings to provide more relevant and comprehensive search results. This has significantly reduced the time customers spend searching for information.
Additionally, NewsFlash used Deskhero's custom fields feature to categorize the content in their knowledge base. This allowed them to provide more personalized and efficient customer support.
Since implementing Deskhero's advanced AI capabilities, NewsFlash has seen a significant improvement in the relevance and usefulness of their knowledge base, leading to higher customer satisfaction rates.
How does Deskhero's AI update the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, uploaded files, and scraped website data to find and generate new content for the knowledge base.
How does Deskhero's AI improve the usability of the knowledge base?
When customers search for information, Deskhero's AI uses OpenAI embeddings to provide more relevant and comprehensive search results.
How has Deskhero's AI improved NewsFlash's knowledge base?
Since implementing Deskhero's advanced AI capabilities, NewsFlash has seen a significant improvement in the relevance and usefulness of their knowledge base, leading to higher customer satisfaction rates.
* This article provides an example of how a fictive company in the Press Release Development and Distribution Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
