PressTech Industries has a vast array of products and services, each with its own set of technical specifications and operational procedures. To assist customers, they have created a comprehensive knowledge base using Deskhero, which includes articles generated from Word, PowerPoint, PDF files, and even scraped website data.
The challenge, however, lies in maintaining the relevance and accuracy of the knowledge base given the constant evolution of their product line. This is where Deskhero's advanced AI capabilities come into play.
Deskhero's AI uses OpenAI Embeddings to constantly learn from previous tickets, knowledge base articles, uploaded files, and scraped website data. This continuous learning process enables the AI to keep the knowledge base updated with the most relevant and accurate information.
In addition, the AI also enhances the search results within the knowledge base. By understanding the context and relevance of each article, it provides more accurate search results, enabling customers to find the information they need quickly and easily.
By leveraging Deskhero's AI capabilities, PressTech Industries has been able to create a dynamic, self-learning knowledge base that not only improves over time but also enhances customer self-service.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI uses OpenAI Embeddings to continuously learn from previous tickets, knowledge base articles, uploaded files, and scraped website data. This enables the AI to keep the knowledge base updated with the most relevant and accurate information.
How does the AI enhance the search results within the knowledge base?
The AI understands the context and relevance of each article in the knowledge base, allowing it to provide more accurate search results. This makes it easier for customers to find the information they need.
How does Deskhero improve customer self-service?
Deskhero's AI-powered knowledge base provides accurate and relevant information, enabling customers to find the answers they need quickly and easily. This enhances customer self-service and reduces the need for direct customer support.
* This article provides an example of how a fictive company in the Pressing of metal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
