LabelPro was looking for a solution to improve their knowledge base and make it easier for customers to find the information they need. They wanted to reduce the number of support tickets and improve customer satisfaction by providing effective self-service options.
Using Deskhero, LabelPro was able to leverage the platform's AI capabilities to enhance their knowledge base. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles.
These AI-generated articles have significantly improved the quality and relevance of LabelPro's knowledge base, making it easier for customers to find the information they need. This has resulted in a reduction in support tickets and an increase in customer satisfaction.
Additionally, Deskhero's comprehensive search bar and REST API have made it easier for customers to access and navigate the knowledge base. The custom email domains feature has also helped LabelPro maintain a consistent brand image in their customer communications.
Overall, Deskhero's AI capabilities have enabled LabelPro to enhance their knowledge base and improve their customer self-service options.
How does Deskhero's AI system enhance the knowledge base?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new knowledge base articles, enhancing the quality and relevance of the knowledge base.
How does Deskhero improve customer self-service options?
Deskhero improves customer self-service options by enhancing the knowledge base with AI-generated articles, making it easier for customers to find the information they need. The platform's comprehensive search bar and REST API also make it easier for customers to access and navigate the knowledge base.
How does Deskhero help maintain a consistent brand image?
Deskhero helps maintain a consistent brand image by allowing companies to use custom email domains in their customer communications.
* This article provides an example of how a fictive company in the Pressure Sensitive Adhesive Labels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
