StickItRight was facing challenges in managing a large volume of customer queries and complaints. The company needed a solution that could help them handle customer tickets more efficiently and provide quick, accurate responses.
With Deskhero, StickItRight was able to leverage the platform's advanced AI capabilities to automate ticket management. The AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
This has significantly reduced the time taken to respond to customer queries. The AI system also enhances search results, making it easier for the customer support team to find the information they need to resolve issues.
Furthermore, Deskhero's custom fields and structured data lists allow StickItRight to organize customer information and ticket data in a way that best suits their needs. The kanban board provides a visual overview of all ongoing support tickets, helping the team manage their workload more effectively.
Overall, Deskhero's AI capabilities have enabled StickItRight to improve their customer support efficiency and deliver a better service experience.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero help improve search results?
Deskhero's AI capabilities enhance search results by using OpenAI embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero help manage customer support tickets?
Deskhero provides a kanban board for a visual overview of all ongoing support tickets, helping teams manage their workload more effectively. The platform also allows for customization of fields and structured data lists for organizing customer information and ticket data.
* This article provides an example of how a fictive company in the Pressure Sensitive Adhesive Labels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
