PressureTech Solutions receives numerous customer queries daily, ranging from technical issues to product inquiries. The company decided to implement Deskhero to manage these requests more efficiently. With Deskhero's ticket management feature, PressureTech was able to categorize and prioritize customer requests effectively.
The company also utilized Deskhero's AI capabilities to generate suggested replies for common customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero's AI could suggest relevant responses, significantly reducing response time and improving customer satisfaction.
Deskhero's knowledge base feature was another valuable tool for PressureTech. The company could convert their existing Word, PowerPoint, and PDF files into knowledge base articles, making it easier for both customers and support staff to find necessary information.
With Deskhero's custom fields and user groups features, PressureTech was able to personalize their customer support experience further. They created custom fields for specific product details and set up user groups based on customer types, ensuring that each customer received the most relevant support.
Overall, Deskhero's advanced AI capabilities have greatly improved PressureTech's customer support efficiency and effectiveness.
How does Deskhero's AI suggest relevant responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant responses to customer queries.
Can Deskhero convert existing documents into knowledge base articles?
Yes, Deskhero can convert Word, PowerPoint, and PDF files into knowledge base articles.
Can Deskhero categorize customer requests?
Yes, with Deskhero's ticket management feature, you can categorize and prioritize customer requests effectively.
* This article provides an example of how a fictive company in the Pressure Vessels Design and Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
