VesselCraft Inc. faced challenges in managing the high volume of customer queries and complaints. They turned to Deskhero to streamline their helpdesk services. Deskhero's structured data lists and custom email domains allowed VesselCraft to organize their customer communications effectively.
Deskhero's advanced AI capabilities were instrumental in improving VesselCraft's response times. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This not only reduced the workload of the helpdesk team but also ensured quicker and more accurate responses to customers.
VesselCraft also used Deskhero's knowledge base feature to create a comprehensive resource for customers. They converted their existing manuals and presentations into knowledge base articles, providing customers with easy access to important information.
By using Deskhero's user groups feature, VesselCraft was able to provide personalized support to different customer segments. They also used the custom fields feature to capture specific product details, enhancing the accuracy of their support services.
Overall, Deskhero's AI capabilities have significantly improved VesselCraft's helpdesk services, leading to higher customer satisfaction and more efficient operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries, reducing response times.
Can Deskhero create a knowledge base from existing documents?
Yes, Deskhero can convert existing manuals and presentations into knowledge base articles.
Can Deskhero provide personalized support to different customer segments?
Yes, with Deskhero's user groups feature, you can provide personalized support to different customer segments.
* This article provides an example of how a fictive company in the Pressure Vessels Design and Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
