PressureMaster Co. was struggling with managing the influx of customer queries and complaints. They decided to implement Deskhero to streamline their customer support process. With Deskhero's kanban board and ticket management system, PressureMaster could effectively track and manage customer requests.
Deskhero's AI capabilities played a crucial role in enhancing PressureMaster's customer support. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer queries. This significantly reduced the response time and improved the accuracy of the responses.
PressureMaster also utilized Deskhero's knowledge base feature to create an extensive resource for customers. They converted their existing policy documents and manuals into knowledge base articles, providing customers with easy access to important information.
By leveraging Deskhero's user groups and custom fields features, PressureMaster was able to provide personalized support to different customer segments. They captured specific product details using custom fields, enhancing the relevance and accuracy of their support services.
Overall, Deskhero's AI capabilities have significantly optimized PressureMaster's customer support process, resulting in higher customer satisfaction and more efficient operations.
How does Deskhero's AI enhance the accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses to customer queries, enhancing the accuracy of the responses.
Can Deskhero convert existing policy documents into knowledge base articles?
Yes, Deskhero can convert existing policy documents and manuals into knowledge base articles.
Can Deskhero capture specific product details?
Yes, with Deskhero's custom fields feature, you can capture specific product details.
* This article provides an example of how a fictive company in the Pressure Vessels Design and Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
