PressurePro Cleaners, a leading pressure washing company, was looking for a solution to manage their increasing volume of customer inquiries and support tickets. They turned to Deskhero, a SaaS platform designed for customer support and helpdesk services, to help them manage and respond to customer queries more efficiently.
With Deskhero, PressurePro Cleaners was able to structure their data lists, customize fields and email domains, manage tickets, and create user groups. The platform's kanban board feature allowed them to visualize their workflow and track progress on each ticket.
Deskhero's advanced AI capabilities were particularly beneficial for PressurePro Cleaners. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the speed and accuracy of their responses.
The AI also improved the company's search results, making it easier for their support team to find relevant information quickly. This led to faster resolution times and increased customer satisfaction.
Overall, Deskhero's advanced AI capabilities have transformed PressurePro Cleaner's customer support operations, enabling them to provide better service to their customers while also improving their internal efficiency.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, which can significantly speed up response times and increase accuracy.
How does Deskhero's AI enhance search results?
The AI capabilities of Deskhero leverage the same OpenAI Embeddings to enhance search results, making it easier for support teams to find relevant information quickly.
Can Deskhero's AI capabilities be customized to fit a company's specific needs?
Yes, Deskhero's AI capabilities can be tailored to fit a company's specific needs. The AI learns from the company's unique data and adapts over time to provide increasingly accurate and relevant suggestions.
* This article provides an example of how a fictive company in the Pressure Washing Sidewalks and Driveways industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
