PressurePro Cleaners receives numerous customer inquiries daily, ranging from booking requests to technical issues. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customer queries.
The company also leverages Deskhero's AI to enhance their search results. When customers search for information on their website, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant and comprehensive results. This has improved customer satisfaction as they can easily find the information they need.
PressurePro Cleaners has also benefited from Deskhero's website scraping feature. The AI can scrape data from their website and use it to generate suggested replies and enhance search results. This has reduced the workload for their customer support team and allowed them to focus on more complex tasks.
With Deskhero's custom fields and structured data lists, PressurePro Cleaners can easily organize and manage their customer data. This has improved their efficiency and enabled them to provide better customer service.
Overall, Deskhero's advanced AI capabilities have transformed PressurePro Cleaners' customer support process, making it more efficient and customer-friendly.
How has Deskhero improved the response time to customer queries?
Deskhero's AI capabilities allow PressurePro Cleaners to automatically generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the response time to customer queries.
How does Deskhero enhance the search results on PressurePro Cleaners' website?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant and comprehensive search results on PressurePro Cleaners' website.
How does Deskhero's website scraping feature benefit PressurePro Cleaners?
Deskhero's AI can scrape data from PressurePro Cleaners' website and use it to generate suggested replies and enhance search results, reducing the workload for their customer support team.
* This article provides an example of how a fictive company in the Pressure Washing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
