AluPrime Inc. receives numerous customer queries daily regarding their aluminium products, manufacturing processes, and delivery schedules. The company was struggling to manage these queries efficiently and provide timely responses. They decided to implement Deskhero to leverage its advanced AI capabilities to enhance their customer support services.
With Deskhero, AluPrime Inc. was able to structure their customer data effectively using custom fields and manage tickets efficiently. The platform's AI capabilities were used to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helped the support team to find relevant content quickly and provide accurate responses to customer queries.
The AI-powered comprehensive search bar made it easy for the support team to find specific information from the vast amount of data. The AI also suggested replies based on OpenAI Embeddings, which significantly reduced the response time and improved the quality of responses.
Deskhero's REST API allowed AluPrime Inc. to integrate the platform with their existing systems seamlessly. This ensured a smooth transition and allowed the company to start benefiting from the platform's features immediately.
By implementing Deskhero, AluPrime Inc. was able to enhance their customer support services significantly. The platform's advanced AI capabilities not only improved the efficiency of the support team but also increased customer satisfaction.
How did Deskhero's AI capabilities improve AluPrime Inc.'s response time?
Deskhero's AI analyzed previous tickets, knowledge base articles, and uploaded files to suggest relevant replies to customer queries. This significantly reduced the time taken to find information and respond to customers.
How did AluPrime Inc. integrate Deskhero with their existing systems?
Deskhero's REST API allowed AluPrime Inc. to integrate the platform with their existing systems seamlessly, ensuring a smooth transition.
What were the benefits of implementing Deskhero for AluPrime Inc.?
By implementing Deskhero, AluPrime Inc. was able to enhance their customer support services, improve the efficiency of their support team, and increase customer satisfaction.
* This article provides an example of how a fictive company in the Primary Aluminium Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
