MetalFlow Corp. has an extensive knowledge base that includes information about their aluminium products, manufacturing processes, safety guidelines, and more. However, managing this knowledge base and finding relevant information quickly was a challenge. They decided to implement Deskhero to leverage its AI capabilities for efficient knowledge base management.
Deskhero's AI capabilities were used to generate knowledge base articles from Word, PowerPoint, and PDF files. This automated process saved a significant amount of time and ensured that all important information was included in the knowledge base.
The AI also used OpenAI Embeddings to analyze the knowledge base articles and find relevant content quickly. This made it easy for the support team to provide accurate responses to customer queries without spending too much time searching for information.
Deskhero's website scraping feature was used to gather additional information from various sources and add it to the knowledge base. This ensured that the knowledge base was always up-to-date and comprehensive.
By implementing Deskhero, MetalFlow Corp. was able to optimize their knowledge base management and improve their customer support services. The platform's AI capabilities made it easy to find relevant information quickly and provide accurate responses to customer queries.
How did Deskhero's AI capabilities help in managing MetalFlow Corp.'s knowledge base?
Deskhero's AI was used to generate knowledge base articles from Word, PowerPoint, and PDF files, saving time and ensuring comprehensive coverage. The AI also used OpenAI Embeddings to analyze the articles and find relevant content quickly.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature was used to gather additional information from various sources and add it to the knowledge base, ensuring it was always up-to-date and comprehensive.
What improvements did MetalFlow Corp. see after implementing Deskhero?
By implementing Deskhero, MetalFlow Corp. was able to optimize their knowledge base management, find relevant information quickly, and provide accurate responses to customer queries, improving their customer support services.
* This article provides an example of how a fictive company in the Primary Aluminium Production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
