Wellness Clinic Network, a group of primary care clinics, was facing challenges in handling patient inquiries and providing prompt support. They chose to implement Deskhero to enhance their helpdesk services.
Deskhero's AI capabilities enabled Wellness Clinic Network to automate their ticket management. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly improving their response time and patient satisfaction.
The AI also improved the search results on their website by leveraging the same embeddings. This made it easier for patients to find relevant information, enhancing their overall experience.
Furthermore, Wellness Clinic Network used Deskhero's custom fields and structured data lists to better manage patient inquiries. This allowed them to effectively categorize and prioritize tickets, ensuring that critical issues were addressed immediately.
In conclusion, Deskhero's AI capabilities significantly improved Wellness Clinic Network's helpdesk services, leading to increased patient satisfaction and more efficient operations.
How did Deskhero's AI capabilities improve Wellness Clinic Network's response time?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly improving their response time.
How did Deskhero enhance the search results on Wellness Clinic Network's website?
Deskhero's AI improved the search results by leveraging OpenAI Embeddings from various sources, making it easier for patients to find relevant information.
How did Wellness Clinic Network use Deskhero's custom fields and structured data lists?
Wellness Clinic Network used these features to better manage patient inquiries, allowing them to effectively categorize and prioritize tickets.
* This article provides an example of how a fictive company in the Primary Care Clinics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
