PrimaryCare Plus, a chain of primary care clinics, was struggling with managing patient inquiries and providing timely support. They decided to implement Deskhero to optimize their helpdesk services.
Deskhero's AI capabilities allowed PrimaryCare Plus to automate their ticket management. The AI analyzed previous tickets and knowledge base articles to suggest replies, drastically reducing the response time and improving patient satisfaction.
Additionally, Deskhero's AI enhanced the search results on their website. By leveraging OpenAI Embeddings from uploaded files like policies and manuals, the AI provided more relevant search results, making it easier for patients to find the information they needed.
PrimaryCare Plus also used Deskhero's custom fields and structured data lists to organize patient inquiries. This allowed them to categorize and prioritize tickets more effectively, ensuring that urgent matters were dealt with promptly.
Overall, Deskhero's AI capabilities helped PrimaryCare Plus optimize their helpdesk services, resulting in higher patient satisfaction and more efficient operations.
How did Deskhero's AI capabilities improve PrimaryCare Plus's response time?
Deskhero's AI analyzed previous tickets and knowledge base articles to suggest replies, drastically reducing the time taken to respond to patient inquiries.
How did Deskhero enhance the search results on PrimaryCare Plus's website?
Deskhero's AI leveraged OpenAI Embeddings from uploaded files like policies and manuals to provide more relevant search results.
How did PrimaryCare Plus use Deskhero's custom fields and structured data lists?
PrimaryCare Plus used these features to organize patient inquiries, allowing them to categorize and prioritize tickets more effectively.
* This article provides an example of how a fictive company in the Primary Care Clinics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
