HealthFirst Primary Care, a network of clinics across the country, was struggling with managing patient inquiries, appointment bookings, and providing timely support. They decided to implement Deskhero to streamline their helpdesk services.
With the help of Deskhero's AI capabilities, HealthFirst was able to automate ticket management. The AI analyzed previous tickets and knowledge base articles to suggest replies, significantly reducing the response time and improving patient satisfaction.
Deskhero's AI also enhanced the search results on their website. By leveraging OpenAI Embeddings from uploaded files like policies and manuals, the AI provided more relevant search results, making it easier for patients to find the information they needed.
HealthFirst also used Deskhero's custom fields and structured data lists to organize patient inquiries. This allowed them to categorize and prioritize tickets more effectively, ensuring that urgent matters were dealt with promptly.
Overall, Deskhero's AI capabilities helped HealthFirst Primary Care improve their helpdesk services, resulting in higher patient satisfaction and more efficient operations.
How did Deskhero's AI capabilities improve HealthFirst's response time?
Deskhero's AI analyzed previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to patient inquiries.
How did Deskhero enhance the search results on HealthFirst's website?
Deskhero's AI leveraged OpenAI Embeddings from uploaded files like policies and manuals to provide more relevant search results.
How did HealthFirst use Deskhero's custom fields and structured data lists?
HealthFirst used these features to organize patient inquiries, allowing them to categorize and prioritize tickets more effectively.
* This article provides an example of how a fictive company in the Primary Care Clinics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
