WellnessPro Medical Center handles a large volume of customer queries daily, including appointment bookings, medical consultations, and follow-ups. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze each ticket's content, categorize them based on priority and subject matter, and assign them to the right customer service representative.
Using Deskhero's custom fields feature, WellnessPro captures specific information from customers, such as their medical history or preferred appointment slots. This structured data is then utilized by the AI to generate suggested responses, drastically cutting down response times.
WellnessPro also takes advantage of Deskhero's knowledge base feature. The AI capabilities of Deskhero auto-generate articles from previously uploaded files like policies, manuals, and presentations. These articles are then accessible to both customers and customer service representatives, serving as a valuable resource for self-help and training respectively.
WellnessPro uses Deskhero's website scraping feature to keep their knowledge base current. The AI regularly scrapes WellnessPro's website for new information, which is then incorporated into the knowledge base. This ensures that the most recent information is always accessible to customers and staff.
Lastly, WellnessPro employs Deskhero's comprehensive search bar, powered by AI, to swiftly find relevant information within their system. The AI enhances search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data.
How does Deskhero's AI categorize tickets at WellnessPro?
Deskhero's AI analyzes the content of each ticket and categorizes them based on priority and subject matter. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to make this determination.
How does Deskhero's AI generate suggested responses?
Deskhero's AI uses the structured data captured through custom fields to generate suggested responses. It also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance these suggestions.
How does Deskhero's AI keep the knowledge base current?
Deskhero's AI uses the platform's website scraping feature to regularly scrape the company's website for new information. This information is then incorporated into the knowledge base.
* This article provides an example of how a fictive company in the Primary Care Medicine & Wellness Exams industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
