HealthFirst Primary Care handles hundreds of patient queries daily, ranging from appointment scheduling to medical inquiries. They use Deskhero's ticket management system to organize and prioritize these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
With the help of Deskhero's AI, HealthFirst has been able to automate the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files. This has not only saved time but also ensured that the information available to patients is accurate and up-to-date.
Deskhero's website scraping feature is used by HealthFirst to keep track of latest health news and updates from trusted medical websites. The AI then uses this scraped data to enhance search results and provide relevant information to the support team, improving their ability to assist patients.
The REST API provided by Deskhero allows HealthFirst to integrate the platform with their existing systems, ensuring a seamless flow of information. The AI capabilities further enhance this integration by analyzing data from all sources to provide comprehensive insights.
Overall, Deskhero's advanced AI capabilities have enabled HealthFirst Primary Care to improve their patient support services, resulting in increased patient satisfaction and loyalty.
How does Deskhero's AI improve the response time for patient queries?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to patient queries.
How does Deskhero ensure the accuracy of the information provided to patients?
Deskhero's AI automates the generation of knowledge base articles from various sources like Word, PowerPoint, and PDF files. This ensures that the information provided to patients is accurate and up-to-date.
How does Deskhero's AI enhance the integration with existing systems?
The AI capabilities of Deskhero analyze data from all sources to provide comprehensive insights. This enhances the integration with existing systems by ensuring a seamless flow of information.
* This article provides an example of how a fictive company in the Primary care physician services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
