PrimaryEd Solutions receives hundreds of support tickets daily, ranging from product inquiries to technical issues. With Deskhero's ticket management and AI capabilities, the company can automatically categorize and prioritize these tickets based on their content and urgency. This automation reduces manual sorting and allows the support team to focus on resolving issues promptly.
The AI capabilities of Deskhero also enhance the company's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies for common queries. This feature not only speeds up response times but also ensures consistent and accurate information is provided to customers.
Deskhero's website scraping feature is another asset for PrimaryEd Solutions. It allows the company to extract relevant data from their website and other online sources, which is then used to enrich the knowledge base and improve the accuracy of suggested replies.
Furthermore, the comprehensive search bar powered by AI helps the support team find relevant content quickly and efficiently. Whether it's a past ticket, a knowledge base article, or a specific section in an uploaded file, the search feature makes it easy to locate the needed information.
Overall, the integration of Deskhero's advanced AI capabilities into PrimaryEd Solutions' customer support operations has led to improved efficiency, faster resolution times, and a better customer service experience.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then automatically categorizes and prioritizes them, reducing the need for manual sorting.
How does Deskhero use website scraping to improve customer support?
Deskhero's website scraping feature extracts relevant data from the company's website and other online sources. This data is used to enrich the knowledge base and improve the accuracy of suggested replies.
How does the AI-enhanced search feature work?
The search feature uses AI to quickly and efficiently find relevant content. It can locate past tickets, knowledge base articles, or specific sections in uploaded files, making it easier for the support team to find the information they need.
* This article provides an example of how a fictive company in the Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
