KidSmart Learning's products are used by thousands of schools, leading to a high volume of support tickets. Deskhero's AI capabilities allow these tickets to be automatically sorted and prioritized, ensuring that urgent issues are addressed promptly.
The company also utilizes Deskhero's advanced AI to enhance its knowledge base. By analyzing previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies for common queries. This not only speeds up response times but also ensures that customers receive consistent and accurate information.
Deskhero's website scraping feature is used by KidSmart Learning to gather relevant data from their website and other online sources. This data is then used to enrich the knowledge base and improve the accuracy of suggested replies.
Additionally, the AI-powered search bar allows the support team to quickly find relevant content. Whether it's a past ticket, a knowledge base article, or a specific section in an uploaded file, the search feature makes it easy to locate the needed information.
By integrating Deskhero's advanced AI capabilities into their helpdesk services, KidSmart Learning has seen significant improvements in efficiency, response times, and overall customer satisfaction.
How does Deskhero's AI improve the efficiency of KidSmart Learning's helpdesk services?
Deskhero's AI improves efficiency by automatically sorting and prioritizing support tickets, generating suggested replies for common queries, and enabling quick and efficient searches for relevant content.
How does Deskhero use website scraping to enhance KidSmart Learning's knowledge base?
Deskhero's website scraping feature gathers relevant data from KidSmart Learning's website and other online sources. This data is used to enrich the knowledge base and improve the accuracy of suggested replies.
How does the AI-powered search feature benefit KidSmart Learning's support team?
The AI-powered search feature allows KidSmart Learning's support team to quickly find relevant content, whether it's a past ticket, a knowledge base article, or a specific section in an uploaded file. This greatly reduces the time spent searching for information.
* This article provides an example of how a fictive company in the Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
