AdPrint Solutions has an extensive knowledge base, but finding relevant information was often time-consuming for their support agents. This was slowing down response times and affecting customer satisfaction.
By implementing Deskhero, AdPrint Solutions was able to leverage its advanced AI capabilities to enhance their knowledge base. The AI uses OpenAI Embeddings to generate articles from Word, PowerPoint, PDF files, and even scraped website data, making it easier for support agents to find the information they need.
Deskhero's AI also enhances search results by finding relevant content from past tickets, knowledge base articles, and other data. This has made it much quicker and easier for support agents to find the information they need to resolve customer queries.
Furthermore, the AI generates suggested replies based on this data, reducing the time it takes for support agents to respond to common queries.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of AdPrint Solutions' knowledge base and customer support, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This makes it easier for support agents to find the information they need to resolve customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results by finding relevant content from past tickets, knowledge base articles, and other data. This makes it easier for support agents to find the information they need to resolve customer queries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This helps support agents respond to common queries more quickly and accurately.
* This article provides an example of how a fictive company in the Print Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
