PrintPal receives hundreds of customer queries daily, ranging from order status inquiries to technical issues with their online design tools. The sheer volume of tickets was overwhelming their support team and slowing response times.
By implementing Deskhero, PrintPal was able to use its advanced AI capabilities to automatically categorize and prioritize tickets based on their content and urgency. This allowed the customer support team to focus on the most critical issues first, improving overall response times.
Deskhero's AI also leverages OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time it takes for support agents to respond to common queries.
Furthermore, the AI-enhanced search results have made it easier for support agents to find relevant information from past tickets and the knowledge base. This has improved the quality of their responses and increased customer satisfaction.
Overall, Deskhero's AI capabilities have enabled PrintPal to provide more efficient and effective customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, allowing support teams to focus on the most critical issues first.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This helps support agents respond to common queries more quickly and accurately.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results by finding relevant content from past tickets, knowledge base articles, and other data. This makes it easier for support agents to find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Print Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
