CreativePrint receives a high volume of customer queries daily, which was overwhelming their support team and slowing down response times.
By implementing Deskhero, CreativePrint was able to leverage its advanced AI capabilities to streamline their ticket management process. The AI uses OpenAI Embeddings to automatically categorize and prioritize tickets based on their content and urgency.
This has allowed the support team to focus on the most critical issues first, significantly improving response times. The AI also generates suggested replies based on previous tickets and knowledge base articles, further speeding up response times.
Furthermore, the AI-enhanced search results have made it easier for support agents to find relevant information from past tickets and the knowledge base. This has improved the quality of their responses and increased customer satisfaction.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of CreativePrint's ticket management and customer support, leading to faster response times and higher customer satisfaction.
How does Deskhero's AI streamline ticket management?
Deskhero's AI uses OpenAI Embeddings to automatically categorize and prioritize tickets based on their content and urgency. This allows support teams to focus on the most critical issues first, improving response times.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. This helps support agents respond to common queries more quickly and accurately.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results by finding relevant content from past tickets, knowledge base articles, and other data. This makes it easier for support agents to find the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Print Advertising industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
